- Shipping
- Sales Tax
- Cancellations
- Return shipping address
- Missing goods
- Variations
- Custom requests
- Messages/special
requests with order - coupons
Retailers: Please go to wholesale
for wholesale terms and access.
Shipping:
We generally ship within 1-3 business days using your chosen shipping option.
Our free standard shipping over $50 offer (retail clients only) is not available for orders that include trophy heads. We also reserve the right to exclude the free shipping option for larger and /or odd shaped pieces.
This means that the free standard shipping offer is at our discretion.
Sales Tax:
Sales shipped within Wisconsin will be charged sales tax.
Cancellations:
Orders can be cancelled for a full refund if they haven’t been shipped. See the return policy to return your purchase.
Return policy:
If you choose to return an item which is not flawed or damaged then return authorization must be received within 7 days of receipt of goods and goods must be sent back with at least delivery confirmation within 14 days of receipt. Returned goods must be in their original, saleable condition. Shipping will not be reimbursed.
Damaged or defective goods must be brought to our attention within 7 days of receipt. Damage can occur in transit. Damaged goods must be promptly reported to the shipper as well. Save all packing material. If there is visible damage to a box please notify the driver and make sure it is noted before signing. Once the damage has been properly reported and the item returned with at least delivery confirmation we will send a replacement or issue a full refund, as requested. If we request the return of damaged goods, this should be done once shipper has completed their inspection.
All returns must be shipped to:
WIREWORX
c/o Just Goods
4451 N. Oakland Ave
Shorewood, WI 53211
USA
Missing goods:
Discrepancies between the shipped contents and the enclosed invoice must
be reported to us within 7 days of receipt of goods.
Variations:
As each item is handcrafted, sizes, designs and colors may vary slightly from the sample images. These slight variations may even be found if purchasing more than one of the same items at the same time.
We source beads throughout the year and shades of the same beads can vary slightly among manufacturers and even between batches from the same sources. There may also be times that we must substitute color shades due to unavailability.
Pieces made with our multi color mix (color advertised as “multi”) or multi striped pieces such as the striped giraffes and various color striped trophy heads can vary in colors and order of the stripes from those shown in the listings. While we typically use the same group of colors with occasional variations, their choice and order is random. Such variations aren’t considered a fault.
Due to the nature of wire, the frames may need minor readjusting. This isn’t considered a fault. For example, a piece that doesn’t stand can almost always be adjusted. Key chains that don’t stand aren’t considered a fault.
Many of our pieces displayed on flat surfaces aren’t beaded on the underside as it isn’t visible when displayed. This will not be considered a fault.
Custom requests:
Feel free to contact us for details. Our crafters can likely make
anything for you, whether it be one piece or in quantity.
Messages/special requests
with order
Please note that in order for us to receive and consider any special
requests or messages with an order you MUST include a message in the provided
box in the shopping cart and/or send us an e-mail immediately prior or after
you place your order. We suggest you also follow up to confirm we received
it if you haven’t heard back within 24 hours. Any messages included in “instructions
to merchant” or the like box with the PayPal payment (on the PayPal website)
will not be considered as received, read or recognized. We use PayPal exclusively
as a means of receiving payment and not as a forum to receive messages.
Coupons
We reserve the right to cancel or change any coupon at any time without
notice. Just because a coupon is listed online doesn’t mean it will be active
nor for the stated discount. You can either contact us or use the coupon
at checkout to find out the status and value of the coupon.